FAQ
Orders & Payments
Is payment secure?
Yes. All payments on Modevia Shop are processed through secure and encrypted systems.
We accept major payment methods including Visa, Mastercard, American Express, Apple Pay, Google Pay, Klarna, and Shop Pay.
Your personal and payment information is always fully protected.
When will I be charged?
Your payment is processed immediately after completing your order.
You will receive a confirmation email as soon as your purchase is successfully completed.
Can I modify or cancel my order?
If you need to modify or cancel your order, please contact us as soon as possible at:
modevia.shop@outlook.com
We process orders quickly, so changes may only be possible shortly after purchase.
Shipping & Delivery
How long does delivery take?
We offer Free Standard Delivery on all orders.
Estimated delivery time: 1 to 4 business days.
All orders are fully tracked.
How can I track my order?
After placing your order:
• You will receive a confirmation email
• Once shipped, you will receive a second email with your tracking number
You can monitor your order at every stage of delivery.
Do you ship internationally?
Currently, we primarily ship within Europe.
For special requests, feel free to contact our support team.
Returns & Refunds
Can I return my order?
Yes. We offer free returns within 30 days of delivery.
If you are not completely satisfied, you can return your items at no cost.
What are the return conditions?
To be eligible for a return, items must:
• Be unworn and unwashed
• Be in original condition
• Include original tags and packaging
Items that show signs of wear cannot be accepted.
How do I start a return?
Simply contact us at:
modeviaeu.shop@outlook.com
Please include:
• Your full name
• Your order number
• The reason for return
Within 24 business hours, you will receive return instructions.
When will I receive my refund?
Once your return is received and inspected, we will process:
• A refund to your original payment method
or
• An exchange (if requested)
Processing times may vary depending on your bank.
Products & Fit
How do I choose the right size?
Our products are designed to fit true to size, so we recommend choosing the size you normally wear.
If you prefer a more fitted or shaping effect, stick to your usual size.
If you prefer a slightly looser fit, consider sizing up.
What if the size doesn’t fit me?
No problem. If the size isn’t right, you can request a return or exchange within 30 days.
Our goal is to make sure you feel confident and comfortable with your purchase.
Is your activewear comfortable for daily wear?
Yes. Our pieces are designed to combine performance and comfort, making them suitable both for workouts and everyday use.
What materials do you use?
We use high-quality fabrics selected for:
• Comfort and softness
• Breathability
• Flexibility and stretch
• Long-lasting durability
Can I wear these items outside the gym?
Absolutely. Our collections are designed for both training and everyday wear, combining functionality with modern style.
Customer Support
How can I contact customer service?
You can reach us at:
modeviaeu.shop@outlook.com
Customer service hours:
Monday to Friday – 9:00 AM to 6:00 PM
We respond within 24 business hours.
About Modevia Shop
Modevia Shop offers premium sportswear designed to combine performance, comfort, and style.
We are committed to:
• Secure payments
• Fast and tracked delivery
• Free 30-day returns
• Professional customer support
Your trust is our priority.